Frequently Asked Questions (FAQs)

Hadaya E-Mart Frequently Asked Questions (FAQs)

1. What is Hadaya E-Mart? Hadaya E-Mart is an online marketplace offering a variety of products across different categories, ensuring quality and customer satisfaction.

2. How can I place an order? You can place an order through our website or Hadaya E-Mart’s platform by selecting your desired products, adding them to the cart, and proceeding to checkout.

3. What payment methods do you accept? We accept Cash on Delivery (COD), bank transfers, debit/credit cards.

4. How can I track my order? Once your order is shipped, you will receive a tracking number via SMS or email, which can be used to track your package through our website or Hadaya E-Mart’s tracking system.

5. What are your delivery charges? Delivery charges depend on the product weight, size, and location. Free shipping may be available for selected items and promotions.

6. Can I cancel my order? Yes, you can cancel your order before it is shipped. If your order has been dispatched, you will need to follow our return policy.

7. What is your return and refund policy? We allow returns within 7 days of delivery for unused and undamaged products in their original packaging. Refunds are processed within 7-10 business days after receiving and inspecting the returned item.

8. How do I return an item? You can initiate a return request through our website or Hadaya E-Mart’s return portal. Once approved, follow the provided instructions to return the item.

9. What should I do if I receive a damaged or incorrect product? Please report any damaged or incorrect items within 24 hours of delivery. We will arrange for a replacement or refund upon verification.

10. How can I contact customer support? For inquiries or support, you can contact us via email, phone, or through our website’s customer support chat.